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Using a Community Support model by Karl Cardenas
Why your organization should embrace the Community Support model

DevEx

It’s tough to find an organization that is not leveraging a public cloud platform. With all the SaaS, PaaS, and IaaS providers out there, chances are you’ve used cloud services in some manner. As public cloud utilization continues to ramp up in many industries (e.g., insurance, financial, business), organizations are encountering a new challenge: how to correctly consume these new platforms and technologies. It’s a workforce challenge more so than it is a technical challenge.

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