Embracing Chaos by Ranjita Sahu
A Product Team's Journey
On a frigid night in late February 2012, I received a call for an emergency production issue. One of the critical batch jobs that processes data for the next day’s business had failed. At 9PM, there I was back in the office with 11 other State Farm developers. My then-product manager got us pizzas, coffee, and hot chocolate to cheer up the room, and the team spent the next couple hours pushing an emergency fix to production. Over the past decade, system failure analysis and maintenance…
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